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Privacy Policy

5ième Avenue takes customer privacy very seriously.  This purpose of this privacy policy is to outline the kind of information we collect, how we collect it and how we keep that information confidential.  We want to be as transparent and accessible as possible, so do not hesitate to contact us if you have any questions or concerns about our policy.  We are always learning from our customers, and as such this policy is subject to change, so please refer to it every once in a while.

 

What kind of information do we collect and when is it collected?

We only collect your person information (e-mail, name, phone number and address) when you have made a purchase through our site, or sign up to our e-mail newsletter.  We do not collect this information unless it is given to us voluntarily.  We only collect this information in order to facilitate the sale and delivery of our products to you.

As well, we keep a history of our customers’ previous orders so that we may track product performance.

We do not keep or collect any credit card information.  All transactions on our site are done through very secure payment processors such as PayPal and Stripe.  We use these payment processors to ensure that your credit card information may never compromised.

We will never sell any of your personal information, but at times we may have to provide it to third-party companies (reputable shipping or payment processing companies) in order for us to be able to deliver your items efficiently or process your transactions securely.

Other than that, we will never request any other personal information from you.

We do make use of cookies, but you must agree in order for them to be used.  We use cookie tracking in order to be able to make your online shopping experience more seamless and show you items that you would be more interested in.  For more information on cookies, please refer to our Terms & Conditions page.

 

What do we do with your personal information?

As mentioned above, we will never sell or provide any third-party company your personal information for profit or if it is unnecessary for us to do so.  The only time that we would share a limited amount of your personal information is if we need to share it with a reputable third-party company in order to complete your sale, namely with one of the shipping companies, such as UPS or Canada Post, that we use to deliver products.  The information you provide us will also help us facilitate future orders that you place with us.

If you have provided us with any personal information while signing up to our e-mail newsletter, we will only be using that information in order to keep you up to date with our latest offers and news.

 

How do we keep your personal information safe?

We take the protection of your personal information very seriously, and as such we make use of malware detection and monitoring software as well as SSL certificates.  Both of these help ensure that any information you provide to us through our site safely guarded.

As previously mentioned, we do not keep a record of any of your credit card information since all transactions occur through secure third party payment gateways such as PayPal and Stripe.

 

Your privacy matter to us.

If you would like us to remove any of your personal information from our records, please do not hesitate to contact us by filling out the form here.

If you would like to verify or update any of your information, please feel free to let us know by clicking here.

You may also withdraw your consent to the aforementioned use of your personal information by writing to us here.  However, doing so may greatly hinder us from being able to provide you with our full range of services.

 

 

If you have any questions, comments or concerns, please do not hesitate to Contact Us.

 

Last updated July 13, 2017

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