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Exchanges & Returns

Exchanges

We will gladly exchange any item you have purchased through our site, free of charge, however any item purchased from our website must be exchanged online.

You are entitled to an exchange within thirty (30) calendar days of receiving your items.

In order for us to be able to process the exchange, all items must be in their original condition and returned with the original tags and seals intact.

Simply fill out the form here, and someone from our Customer Service team will reply to you with a printable, pre-paid shipping label to attach to your box for shipping.

Please keep in mind, that if a product has been damaged, altered or is not returned in its original state (with original packaging and seals), 5ième Avenue reserves the right to not process the exchange.

Returns

We want to make shopping online with us as convenient as possible.  Any return you need to process will be done so completely free of charge to you.

You are entitled to return a product within thirty (30) calendar days of receiving your items.

To begin the process of a return, simply click here and fill out the form.

Once we receive your request, our Customer Service team will send you a printable, pre-paid shipping label to attach to your box for shipping.

Your return will only be processed once the items have been inspected, which can take up to 24 hours, once it has been received.

Depending on your bank and credit card provider, the return may take 5 to 10 business days to show up on your statement.

Please note that if a product has been damaged, altered or is not returned in its original state (with original packaging and seals), 5ième Avenue reserves to the right to not process the return.

 

All exchanges and returns are subject to our Terms & Conditions.

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